Frequently asked questions

No. We are a 100% private-pay provider, so we don't accept or bill Medicare or insurance. That keeps things simple, with clear, upfront pricing and no claims, approvals, or paperwork delays.

We accept cash, credit cards, and debit cards, in-store or by phone.

Some items may require a prescription; many everyday aids do not. If you're unsure, call us at (408) 559-5800 and we'll let you know before you buy.

Yes. Visit our San Jose showroom to sit in the lift chairs, push the rollators, and test the scooters. No appointment needed, and our staff are on the floor to help.

3725 Union Avenue, San Jose, CA 95124. Monday–Friday 9am–6pm and Saturday 10am–3pm; closed Sunday. There's plenty of free parking.

Yes. We offer local delivery and professional in-home setup throughout San Jose and the greater Bay Area. Delivery rates are shown at checkout based on your location.

Yes. Free in-store pickup at our San Jose showroom. You'll be notified when your order is ready.

Once an order ships, a tracking link appears on the order in your account, along with a status of Ready for pickup or Picked up for pickup orders.

Yes. We rent wheelchairs, scooters, hospital beds, walkers, and more, with daily, weekly, and monthly rates, great for recovery, travel, or trying before you buy.

Yes. We service wheelchairs, scooters, lift chairs, and hospital beds. We provide an estimate before any chargeable work begins.

For health and safety reasons, some opened medical items can't be returned. Please contact us before returning anything and we'll walk you through your options.